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GENERAL WARRANTY CONDITIONS

Your CUBE bike is guaranteed against any manufacturing defect for 2 years from the date of sale. In addition, we offer our customers the following warranty in the event of frame breakage outside the legal warranty period as follows:

For all rigid frames and forks from model year 2012, we guarantee from the date of sale at the Reseller: 6-Year Aluminium, Carbon, 3-Year Alu-Carbon Guarantee.

If a breakage occurs during this period (from the date of sale), we will replace the frame with the same or similar. This warranty applies only to the frame. The cost of the components necessary for the operation of the frame (eg seat post, derailleur, handlebars and stem, suspension fork, etc.), even if a replacement of the frame requires the replacement of all or part of these components, remains payable client.

EXCLUSIONS: for Fritzz, Hanzz, Two15, for all dirt bikes and all frame exchanges, additional parts are not included in this extended warranty. Here, the 2-year limited warranty applies.

We reserve the right to repair defective frames or parts or replace them with the corresponding updated model.

A condition of the warranty is the normal use of the bicycle in accordance with the manufacturer’s stipulations.

Modification work outside the legal warranty period (2 years) will not be carried out or reimbursed free of charge by us. We therefore ask that the customer be fully aware of this stipulation when concluding the sales contract in order to avoid possible misunderstandings later.

BOSCH warranty:

All warranties on Bosch eBike components are handled by Bosch. The warranty period lasts 24 months from the date of sale of the e-Bike to the final consumer. If the end consumer’s e-Bike is intended for commercial use (eg rental company, courier), the warranty period is 12 months.

Damage resulting from misuse. This includes, but is not limited to, the use of a Pedelec bike in a bike park or similar, overexertion by jumps or any modification of the original Bosch system, such as speed adjustment.

Special case: Carbon Frames and Carbon Forks:

We offer you and your customer a CCR service (CUBE Crash Replacement Service) = exchange service for damaged carbon frames and forks. This exchange service is intended to provide a simple and economical exchange service to your customer following an accident resulting in damage to the carbon frame/forks.

Excluded from warranty and warranty are all forms of damage due to misuse or use not in accordance with the manufacturer’s specifications (e.g. use of a standard frame as a mountain bike, mounting of dual forks crown, extended suspension travel, jump overload, etc.) and any defects due to normal wear and tear. The warranty extension does not apply to Fritzz, Hanzz, Two15 models, all off-road bikes and carbon frames and all mounted components required by a frame exchange.