BMC Roadmachine Five Endurance Road Bike Carbon/White Grey

What are the key points in the warranty policy for BMC bikes?
BMC provides a voluntary warranty of three years on every frame, and two years on BMC components and paintwork (paintwork one year for bikes before 2014). By registering your new BMC bike on the Bike Registration page, you can extend the warranty on the frame to five years.

Is there a warranty on used BMC bikes?
The warranty begins with the purchase of a new BMC bike and continues in effect, if the bike is sold on. However, you must be able to provide the original receipt in order to file a warranty claim.

Does the warranty cover racing?
The warranty covers racing. Damage caused by crashes, external influences, or inappropriate use is however excluded from the warranty.

How do I register a warranty claim?
If you purchased our product from a retailer, please get in touch with them and they will handle the warranty process for you.

Where can I find the BMC serial number?
The serial number (also known as frame number) can be found in front of or below the bottom bracket. On model year 2014 bicycles or newer, it is printed at the bottom of the QR code.

Manufacturer warranty

The buyer has rights to warranty claims subject to the following conditions.

The products are covered by the warranty
The warranty only covers BMC-made frames, rigid forks and components (hereinafter BMC products). The warranty only covers new BMC products that were purchased from a BMC retailer. All other parts and components are excluded from this warranty and are covered by the individual component manufacturers.

Warranty period
Frame: 3 years
Paint: 2 years (1 year for models before 2014)
Other BMC products: 2 years

Buyers of a bicycle from Model Year 2011 onwards have the option of registering their frames within 30 days after purchase with a BMC retailer on the BMC website, which will extend the warranty period for the frame from 3 to 5 years. The warranty period is not extended after repair/exchange of the frame.

Warranty exclusion
The following components/parts and situations are excluded from this warranty or lead to exclusion from this warranty:

Technical changes made to the bicycle without the approval of the manufacturer
Later alteration/additions involving incompatible or non-original parts
Wearing parts such as ball bearings, sliding bearings, bearing bolts, bearing screws, etc.
Non-BMC parts/components
Consequential damage
Repair of the problem by the BMC retailer is possible
Inappropriate use/transport
Missing warranty inspection within appropriate period
Inappropriate maintenance (Take note of the operating instructions!)
Damage due to missing or faulty adjustment or worn components
Consequences of a fall
Damage due to weather effects or normal wear
Damage due to unsuitable cleaning agents or additives,or tools such as high-pressure cleaners.
Commercial lending/hiring

Scope of the warranty service
BMC agrees in this warranty conditions to provide the following services within the respective warranty periods:

Repair or replacement with equivalent parts/components at the discretion of BMC, provided that the model and/or colour of the replacement may deviate from that of the replaced part;
Services that are not covered by the warranty and that are within the area of competence of the retailer as well as the cleaning of bicycles delivered in a dirty state are charged according to the usual hourly rates,material and transport costs;
A service provided under warranty (repair/replacement) does not extend the original warranty period.
No warranty claims exist in addition to those mentioned above.

Submitting warranty claims
Warranty claims are to be submitted to your BMC retailer in the form of a completed warranty application form, the copy of a warranty card or a purchasing receipt from your BMC retailer.

Your BMC retailer will report your warranty claim, incl.pictures of the defective parts and the frame number, to BMC who will decide on further procedures immediately after receipt of the warranty request. Parts that require inspection will be detached, cleaned and forwarded to BMC as required.

The BMC retailer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the BMC retailer. All warranty claims can be rejected when this requirement is not met.